Are you looking for the opportunity to work for an international and innovative company with an exciting future and fast growth objectives? UserZoom is the All-in-One User Experience (UX) Research Platform for the Data-Driven Enterprise. Our worry-free Enterprise solution offers a quantitative and qualitative research platform to help UX/CX, Product Managers and Marketing professionals rapidly test usability and measure UX.
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As a member of the UserZoom Education Services team, this newly created position will have a primary focus (50%) on creating and/or updating e-learning courses for our UserZoom Academy with a secondary focus on technical writing for the UserZoom Help Center (50%).
To be successful in this role, you should have the following skills and experience:
Designing and developing technical product training content that may use a variety of delivery methods, including e-learning, instructor-led or virtual.
Designing course outlines.Using online learning development tools/software to create interactive tutorials, course modules and certification materials that include simulation scenarios, progress checks and knowledge assessments.
Ability to partner with subject matter experts (SMEs) and extract pertinent information on the topic requiring training.
Ability to translate technical subject matter into engaging video content.
Experience writing scripts for eLearning and doing voice over for videos.
No need for a professional voice over actor, but experience and comfort level with this is key.
Ability to work within design templates and follow brand guidelines, while still being creative.
Creating, developing, planning, writing and editing operational, instructional, maintenance or test procedures for publication in our Help Center.
Conducting interviews with various users and technical staff to gather data for documentation.
Researching and translating technical information into manuals and/or web-based documents for nontechnical and technical users.
Documenting engineering processes and specifications.
Experience with Adobe Captivate/Creative Cloud and Vyond a plus.
Experience with Zendesk a plus.
15 PTO days per year, on accrual basis
5 Sick days, available on January 1st
10 Paid Holidays
2 Floating Holidays, prorated dependent on hire date
1 BAD, Birthday or Anniversary day
401kStock OptionsHealth Benefits: Medical, Dental and Vision
Medical: UZ pays 90% for employees
Dental UZ pays 100% for employees
Vision: UZ pays 100% for employeesUp to 75% for dependents
Flexible Spending Account
Health Savings Account
Basic Life Insurance
Long- Term Disability
Short- Term Disability