The Technical Writer is responsible for the research, authoring, publishing, and maintenance of Process, Procedure, Policy, and other related documents in compliance with established content standards using various authoring tools (KMS, MS Word, Dreamweaver, etc.).
This position will work closely with various departments and related groups, Business Owners and SMEs to document procedures and related content, including the translation of business needs into user instructions and reference content. Writers will work closely with subject matter experts (SMEs) as well as owners and approvers prior to final publication.
Writes, edits and formats task-level documentation to include but not limited to:P&Ps, Job Aids, Work Instructions, User Manuals, Forms, Client Pages and Updates.
Works with a variety of departments and related business owners/approvers to document process, procedures and related reference content.
Collaborates and cross-trains with Integrated Knowledge Management (IKM) team and with Learning Development and Instructional Design to support Operations Training.
Maintains overall documentation records including creation, revisions, reviews and archival.
Measures target performance and development to both written content and project completion goals.
Participates in development of standards within the IKM Department.
Special project as assigned.
Bachelor’s degree in related field or 6 to 8 years of experience.
0-2 years relevant experience with Bachelor’s Degree.
Applicants in college or recent graduates will be considered with the submission of writing samples.
Certification in Information Mapping or structured writing, Information Mapping or Project Management preferred.
Knowledge of PC tools such as MS Office Suite and Adobe/Macromedia Suite.
Knowledge of project management tools and other applications.
Demonstrated writing, editing and structured writing methodology skills.
Ability to adapt to a dynamic work environment, learns quickly, solves problems and makes decisions with minimal supervision.
Ability to prioritize and work under time constraints and meet project deadlines.
Excellent communication skills, curiosity and attention to detail are highly desired.
Project management experience a plus.
ABOUT THE DEPARTMENT
As a member of the Sales and Account Management team, you will serve as the face of Express Scripts for our clients. When team members aren’t out winning new business, they are focused on managing relationships and retaining current clients.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the \"Most Admired Companies\" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is an equal opportunity employer/disability/veteran