Innovative Interfaces Inc. is dedicated to providing leading technology solutions (software) and services that empower Libraries and enrich their users worldwide.
We employ over 400 diverse and energetic professionals across the globe—from California to Dublin, Ireland to New Delhi, and points in between. Innovative's products are used every day by people in over 50 countries in over 20 languages at academic, public, government, law, and special Libraries.
The #TechnicalWriter is responsible for designing and producing technical documentation for a highly configurable software product in a collaborative environment employing Agile development methodologies.
DUTIES AND RESPONSIBILITIES
Writes clear, concise, and logically organized descriptions of system functions, and edits documentation accordingly.
Participates in the development process and acts as advocate for end-users.
Manages ongoing and detailed documentation projects.
Addresses errors in documentation by researching edit requests and making changes as appropriate.
Works with manager and team to develop documentation processes and guidelines.
Ensures delivery of quality documentation by following style guides, and established processes and procedures.
Delivers documentation on schedule with a high degree of quality.
Develops a deep knowledge of the products and writes technical content to an approval level of detail.
EXPERIENCE AND QUALIFICATIONS
Education, Licenses, and Certifications:
Bachelor’s degree in information systems/computer science, technical communications/writing or similar degree.
Minimum 3 years of experience.
Critical Knowledge, Skills, and Abilities Requirements:
Strong understanding of task-based documentation.
Excellent writing and editing skills, demonstrated by writing samples upon request.
Use of MadCap Flare or other industry standard authoring tools.
Proficiency in Microsoft Windows.
Excellent verbal and written communication and interpersonal skills.
Ability to learn new tools and technologies quickly.
Ability to work on multiple projects simultaneously in a dynamic environment.
Ability to work independently and with others in a team environment.
Ability to work effectively and accurately under pressure and in a fast-paced Agile development environment.
ADDITIONAL REQUIREMENTS OR INFORMATION
Although duties are typically performed during normal business hours, occasional off-hours work may be required to meet customer and/or business needs.
Position may require occasional travel to conferences or other Innovative offices.
*The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Nothing in this job description restricts management’s rights to assign or re-assign duties and responsibilities to this job at any time.
Innovative Interfaces is an Equal Opportunity and Affirmative Action employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.
This position can be Field Based, or located at our Syracuse, NY office.
If you encounter technical issues, please contact the company as RWJ does not represent this client. We have no further details whether the position is still available or knowledge of any site errors. Thank you, Remote Writers!