As Gooten’s first Technical Writer you will need to have the expertise to create engaging and thoughtful stories for internal and external users by understanding technical aspects of a digital product. In this role you will act as a translator, providing knowledgeable information and training materials that will resonate best with highly technical and non-technical customers. You will also be responsible for continuously editing content to ensure users have the best possible experience when changes occur on the Gooten platform. As a successful Technical Writer at Gooten, you’re motivated, passionate, and thrive in the fast-paced and dynamic culture.
What you will do:
Edit, pitch, research, and occasionally write articles for the Gooten blog by creating deep dives on modern technologies, in-depth monitoring guides and tutorials as well as announcements for new features and integrations
Provide precise and detailed editorial feedback to stakeholders across the organization
Collaborate with product managers, engineers, and graphic designers to clarify the technical correctness while making the articles visually appealing
Develop new formats for communicating original research, monitoring best practices, and technical tips to our readers
Measure reader engagement rates, and collect user feedback to iterate and improve the content focus and distribution
Incorporate animation, graphs, illustrations, or photographs to increase users’ understanding of the material
Bachelor's degree in English, Communication, or Journalism
2-5 years experience working as a Technical Writer or in a related role
Experience working in an IT development environment preferred
Ability to analyze and synthesize complex content
Experience in creating documentation for audiences with different levels of technical skill ** A portfolio of work that demonstrates knowledge and ability as a Technical Writer must be submitted with your application.
We nurture a culture of open communication. Because our team is a collection of people from diverse backgrounds and cultures, we have seen a great level of cross-team cooperation. We are a globally distributed team, with individuals located in Europe, North America and South America. Gooten offers a suite of benefits including medical, dental and vision insurance as well as many opportunities to continue to develop new skills and socialize with our extraordinary team members.
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